Cancellation, Return & Refund Policy

⚠️ IMPORTANT NOTICE FOR WHOLESALE & CUSTOM ORDERS:

As a specialized B2B manufacturer and customizer, all products on Bonitogo are made-to-order based on high-volume wholesale contracts or buyer-approved custom specifications. We DO NOT accept returns, exchanges, or refunds for any reason once an order has been produced and delivered according to the customer’s requirements, provided there are no manufacturing quality defects.

1. Customization & Bulk Order Policy

All custom orders (including custom sizing, colors, logos, and specific buyer requirements) and bulk wholesale shipments are considered FINAL SALE. Once production begins, orders cannot be canceled, and once delivered, they cannot be returned for “change of mind,” sales fluctuations, or any non-quality reasons.

2. Defective Products & Quality Issues

We enforce strict quality control standards. However, if your shipment arrives with verified manufacturing defects or severe damage caused by production error, we will fulfill our responsibility under the following conditions:

  • 7-Day Inspection Period: Buyers must inspect the cargo immediately upon arrival. Any quality claims must be submitted to us via email at abby@bonitogo.baling.me within 7 calendar days of delivery.
  • Proof of Defect Required: To file a claim, you must provide high-resolution photos and video evidence clearly showing the batch defects, product quantities, and original packaging.
  • Exclusion: We are not responsible for any damage caused by improper handling, storage, man-made misuse, or third-party logistics/shipping damage after the cargo leaves our control.

3. Resolution of Quality Claims

If a manufacturing defect is verified and approved by our technical assessment team, we will resolve the issue through mutual agreement via one of the following methods:

  • Providing free replacement units in your next scheduled shipment.
  • Offering a partial refund or credit balance proportional to the defective quantity.
  • Arranging a re-manufacture if the entire batch fails agreed-upon specifications.

*Full-order cargo returns are strictly not allowed unless explicitly authorized by Bonitogo in writing.*

4. Unauthorized Returns & Refusals

Any packages or shipping containers returned to our factory or original shipping location without a written Return Merchandise Authorization (RMA) from us will be REJECTED. The buyer will bear full responsibility for all resulting return shipping costs, storage fees, disposal costs, and customs duties.

5. Contact & Support

Our team works closely with designers, production managers, and buyers to review mold proofs and pre-production samples before mass production. For any inquiries, order updates, or quality concerns, please reach our manager account directly at abby@bonitogo.baling.me.